Privacy Policy

Last updated: September 27, 2026

Cornerstone Support Inc ("Cornerstone," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have — including with respect to SMS text messaging.

1. Information We Collect

We collect the following types of personal information:

• Contact information you provide directly, such as your name, company name, email address, and phone number, when you submit a contact form, request a quote, or otherwise communicate with us.
• Message content you submit through our contact form, email, phone, or SMS text messages.
• SMS opt-in information, if you check the box to receive text messages from us, including your mobile phone number and the timestamp of your consent.
• Usage information, collected automatically when you visit our website, such as your IP address, browser type, device type, pages viewed, and referring URLs.
• Client account information, if you become a client, such as billing details, service tickets, and technical information about your IT environment necessary to provide our services.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to inquiries and provide quotes for our IT and managed services;
• Deliver the services you've engaged us for, including help desk support, monitoring, and account management;
• Send appointment reminders, service and support ticket updates, account and billing notifications, and, only if you've separately opted in, marketing communications via phone, email, or SMS;
• Improve and maintain our website and services;
• Comply with legal obligations and enforce our agreements.

3. Who We Share Your Information With

We do not sell your personal information. We may share personal information with:

• Service providers who perform functions on our behalf, such as website hosting, email delivery, billing, and customer relationship management — bound by contractual obligations to protect your information.
• Legal and regulatory authorities, when required to comply with a law, subpoena, or legal process, or to protect the rights, property, or safety of Cornerstone, our clients, or others.
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

4. SMS Text Messaging

If you opt in to receive SMS text messages from Cornerstone Support Inc, we use your mobile number solely to send you the types of messages described in our SMS Terms & Conditions — for example appointment reminders, service and support updates, and account notifications. Message frequency varies, and message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP or visiting cornerstonesupportinc.com.

5. Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve the browsing experience. You can control cookies through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure.

7. Your Choices

• You may opt out of SMS messages at any time by replying STOP to any message.
• You may opt out of marketing emails using the unsubscribe link included in those emails.
• You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

8. Children's Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Cornerstone Support Inc
Email: support@cornerstonesupportinc.com

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